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Cancellation & Refund Policy

Cancellation & Refund Policy

 

Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

 

Cancellation Policy 

Suri Sports Industries Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Suri Sports Industries Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • Suri Sports Industries Pvt Ltd does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that there is a manufacturing defect and a photo of the same is sent on our email address sales@surisports.com 
  • In case of receipt of damaged or defective consumer durable items  please report the same to our email sales@surisports.com within 24hours after receipt of the same. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 72 Hours of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Email :sales@surisports.com within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

 

 

 

 

Refund Policy – 

 

Refund of our product is entertained only if there is a manufacting defect which should be reported to us within 24 Hours after receiving the product at you end.


Please note any product sold on www.carrom.in which is a official website of our company Suri Sports Industries Pvt Ltd dose not have a Guarantee or Warranty.


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